PhotoCleanr

Refund policy

How to withdraw from a purchase and get your money back, and what happens to your credits.

In effect from November 3, 2026.

Credits are sold by Paddle, our reseller; the Paddle company that sells to you is named at checkout. PhotoCleanr is run by Insightful3, Mitja Kravos s.p., Kašeljska cesta 150A, 1260 Ljubljana - Polje, Slovenia, registration number 8335885000, VAT ID SI58712631. This policy doesn’t limit any longer period or other remedy the law gives you.

Withdrawal within 14 days

You can withdraw from any purchase within 14 days without giving a reason, as long as some of its credits are unused. Because you asked us to start right away, you pay for the credits you used until you withdraw, and you get back the price of the ones you haven’t used: the price you paid for the pack divided by its credits, for each unused credit. If you haven’t used any, you get the full price back. The unused credits are cancelled when you withdraw. Once you have used all the credits of a pack, the service has been fully provided and you can no longer withdraw from that purchase; you acknowledged this when you asked us to start right away.

We charge for used credits only if you expressly requested an immediate start before performance began, acknowledged that withdrawal ends once the pack is fully used, and we gave you the legally required information before purchase. If the conditions for that charge are not met, or the law or the seller’s applicable terms give you a better refund, we provide that refund. Only credits actually used count: free reports, images left unchanged and credits we gave back don’t. The end of the ordinary withdrawal right described above applies only where the legal conditions for it are met. It does not limit any better withdrawal or refund right under applicable law or the seller’s terms, or your remedies for a service that was not supplied correctly; you can ask for those by email at any time, even when the app shows no withdrawal button.

  • Use the withdrawal function: choose Withdraw from contract here next to the purchase under Settings, Credits. The link Withdraw from a contract in the app’s menu and at the foot of every page takes you there, for the whole withdrawal period. It shows the contract and how much you get back; enter or confirm your name and the address we send the confirmation to, and choose Confirm withdrawal. We then email you a confirmation with what you submitted and the date and time you submitted it. After the usual 14 days the same button takes your notice in case a longer withdrawal period applies, for example if we didn’t give you the required information about withdrawal: we confirm it, check it and reply. If you can’t sign in, for example after deleting your account, the withdrawal page takes your notice with your name, email address and the transaction number from your purchase email. Every notice sent there gets a confirmation by email with what you submitted and when; it confirms that your notice reached us while we check the purchase.
  • Or send us the withdrawal form from your purchase email, or any clear statement that you withdraw, at info@insightful3.com. You don’t have to use the form. Your withdrawal notice is timely if you send it before the withdrawal period expires, even if we receive it later. We pass your withdrawal on to Paddle and count your credits as they were when your email reached us.
  • We confirm by email that we received your withdrawal, with its date and time and the purchase it covers. That confirms your withdrawal, not yet the payment; Paddle confirms the refund separately.
  • Paddle returns that amount to the payment method you used, without undue delay and no later than 14 days after we receive your withdrawal, at no cost to you.
  • Deleting your account doesn’t cancel a withdrawal you have made: the refund still goes through.

When something went wrong

If a cleaned image didn’t open, wasn’t cleaned the way the report said, or a credit was used by mistake, tell us within 30 days and we give the credit back or refund it. Your rights for a service that doesn’t work as described apply in addition.

After 14 days

Credits don’t expire, so after 14 days we don’t refund unused credits, except where the law requires it, when we stop offering PhotoCleanr, when a change to the service has more than a minor negative effect on you, or when we close your account (see the terms). Each unused credit is then worth the price you paid for its pack divided by the credits in that pack; credits are used oldest first.

Chargebacks

If a payment is reversed through your bank (a chargeback), the unused credits from that purchase are cancelled. If you think a charge is wrong, write to us first; it is usually quicker. Neither a refund nor a chargeback ever takes your balance below zero or touches credits from other purchases.